What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can't access my account

    Asked by Anne Kramer  on September 01, 2016 at 11:00 AM


    According to "liyam" below, I used my Hotmail address to set up this account.  My Hotmail email is aakramer@hotmail.com

    But when I tried to plug in that address, they also said there is no account with that email.

    Any other help you can provide?





    Answered by liyam


    Hello Anne,


    I checked the account associated to your form, and it's using a hotmail email address. You can also try logging in using the said email address with your password. If you have forgotten your password, you can request a new one by clicking the Forgot Password link below the login fields.




    Unfortunately I cannot easily give away your information, for security reasons, so I can just give you hints.




    Feel free to get back to us if you need further assistance.


  • Profile Image
    JotForm Support

    Answered by david on September 01, 2016 at 12:20 PM

    I checked for an account associated with your email address and was unable to find one.  If you have the URL of one of your forms, I will be happy to let you know the username and email address for your account.