Can't access my account

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    Anne Kramer 
    Asked on September 01, 2016 at 11:00 AM


    According to "liyam" below, I used my Hotmail address to set up this account.  My Hotmail email is

    But when I tried to plug in that address, they also said there is no account with that email.

    Any other help you can provide?





    Answered by liyam


    Hello Anne,


    I checked the account associated to your form, and it's using a hotmail email address. You can also try logging in using the said email address with your password. If you have forgotten your password, you can request a new one by clicking the Forgot Password link below the login fields.




    Unfortunately I cannot easily give away your information, for security reasons, so I can just give you hints.




    Feel free to get back to us if you need further assistance.


  • Profile Image
    Answered on September 01, 2016 at 12:20 PM

    I checked for an account associated with your email address and was unable to find one.  If you have the URL of one of your forms, I will be happy to let you know the username and email address for your account.