I cannot access my JotForm account and the Reset link is not sending me to reset my password.

I would suggest you to please check the SPAM or JUNK folder of your mailbox, also please make sure you white-list our Jotmails ip addresses and domains. Or ask your email service provider to do it.

Also please check the below URL, which explains, how to setup email alerts to prevent email bouncing related issues:

https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

If you still face the issue, feel free to revert back.