What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I cannot access my JotForm account and the Reset link is not sending me to reset my password.

    Asked by LeroyHamm on September 01, 2016 at 11:13 AM
    Page URL:

  • Profile Image

    Answered by Irshad on September 01, 2016 at 12:45 PM

    I would suggest you to please check the SPAM or JUNK folder of your mailbox, also please make sure you white-list our Jotmails ip addresses and domains. Or ask your email service provider to do it.

    Also please check the below URL, which explains, how to setup email alerts to prevent email bouncing related issues:


    If you still face the issue, feel free to revert back.