PayPal is not showing Pay with Credit Card option

  • Pamela Carr
    Asked on September 1, 2016 at 1:13 PM

    I am trying to complete an online form through jotform, and apparently we have the option to pay via debit/credit card or PayPal. When I click on submit form, I only have the option to log into my PayPal account. I don't want to pay that way, but the form is forcing my hand. Please advise.

    Page URL: https://form.jotform.com/61634604945964
  • Mike
    Replied on September 1, 2016 at 3:29 PM

    It seems that PayPal is detecting that you have a PayPal account (based on your browser cookies) and redirecting you to the page without the credit card payment option.

    I have tested the form submission in a private browser tab, and I was properly redirected to the page with the 'Pay with Credit Card' option.

    PayPal is not showing Pay with Credit Card option Image 1 Screenshot 20

    If you need any further assistance, please let us know.