What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Stripe: Apply tax based on address does not include the tax value in the total amount.

    Asked by toledobanners on September 01, 2016 at 02:35 PM

    When I try to charge tax in only my state, it doesn't show tax on the form total. I've selected the "use address as billing" but nothing seems to work. Also, I am using Chrome, and the JOtform page doesn't work 100%. When I select some options, they don't save when I close out the STripe integration options.

    tax JotForm charge selected select
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    JotForm Support

    Answered by Kevin_G on September 01, 2016 at 05:40 PM

    I have checked your form and I can see it is working fine, but do note that the state should be added as you've specified in the payment wizard, if there is an space before or after the string value then it will not be recognized. 

    Here is a screen-cast of my test: 

    Please try adding the state without spaces before nor after and it should apply the tax value. 

    Regarding to the payment integration not saving, could you please provide us more details? 

    I have cloned your form and tested it on my end, so far it works fine, it saves the prices that I have tested and applied the pricing based on quantity and other settings that you have in your payment integration. 

    Please let us know, we will wait for your response.