What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form not emailing.

    Asked by aquaticapools on September 01, 2016 at 10:53 PM

    I made a few modifications to my form and now its not emailing to me. Jotform is receiving it as a submission but I am not receiving any email notification.

    Page URL:

  • Profile Image

    Answered by aquaticapools on September 01, 2016 at 11:14 PM

    My email setting for this for are the exact same as the setting for my other forms and the other form works perfectly.

  • Profile Image
    JotForm Support

    Answered by Chriistian on September 02, 2016 at 03:01 AM

    I checked our mail logs and it appears that the most recent notifications were sent successfully to your email address. You can also check this on your end by following this guide: How to View All Your Form Email History.

    Can you please check your inbox to see if these emails were received? Please make sure that noreply@jotform.com is in your trusted senders list. I would also suggest you ask your email service provider to add jotform's addresses to the whitelist. Here's a list of our addresses: Whitelisting JotMails IP Addresses.

    If the issue persists, please let us know.