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omegatxAsked on September 2, 2016 at 11:29 AM
I used a form I had created last year. The following towo issues occured
1. The upload file would not accept pdfs.
2. The captcha would never show the characters. The window showed a constant revolving circle.
So I designed a new form. Now I have the same problem with the captcha showing the revolving circle.
What is going on?
https://form.jotform.com/62454509148964
What am I doing wrong?
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David JotForm Support ManagerReplied on September 2, 2016 at 12:06 PM
I just tried your form, and the captch worked fine. On regards of the upload field, I tried uploading a PDF file, the error given was related to the file size:
So, you may change the file size, and make sure the PDF file type is allowed, please check these guides:
https://www.jotform.com/help/33-Changing-the-upload-size-limit
https://www.jotform.com/help/29-Which-file-types-are-allowed-for-the-upload-field
Let us know if you need more help.