What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    An email with privacy policy has been sent to Survey takers

    Asked by peteneonakis on September 02, 2016 at 01:22 PM


    Apparently an email was sent out with this link from JotForm to one of our survey takers...




    Is this something normal and can I disable it?




    Pete Neonakis

    The Franchise Consulting Company

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kiran on September 02, 2016 at 02:26 PM

    We do not send any emails unless the email addresses are used to sign up a JotForm account or subscribed to. Could you provide us with the email address that has received the link and it would be helpful if you can forward us the email to support@jotform.com so that we can take a look and provide you with necessary assistance. 

    Please mention "Support forum - 923279" in the subject line while forwarding the email and then let us know here so that we can take a look at it quickly.

    We will wait for your response. Thank you!