An email with privacy policy has been sent to Survey takers

  • Profile Image
    peteneonakis
    Asked on September 02, 2016 at 01:22 PM

    Hello,

    Apparently an email was sent out with this link from JotForm to one of our survey takers...

     

    https://www.jotform.com/help/9-Privacy-Policy

     

    Is this something normal and can I disable it?

     

    Thanks!

     

    Pete Neonakis

    The Franchise Consulting Company

  • Profile Image
    Kiran
    Answered on September 02, 2016 at 02:26 PM

    We do not send any emails unless the email addresses are used to sign up a JotForm account or subscribed to. Could you provide us with the email address that has received the link and it would be helpful if you can forward us the email to support@jotform.com so that we can take a look and provide you with necessary assistance. 

    Please mention "Support forum - 923279" in the subject line while forwarding the email and then let us know here so that we can take a look at it quickly.

    We will wait for your response. Thank you!