What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Functional Autoresponder with form encryption enabled

    Asked by ClaesCummings on September 02, 2016 at 04:46 PM

    This is very inconvenient as all my forms are encrypted because they contain sensitive information. Turning off encryption is just not an option as I cannot risk my client's information. I don't see why it's an issue for the people who submitted their information to receive a confirmation email on encrypted forms, as they have to supply the email it's being sent to in the first place, once the email is sent it's their responsibility to keep it secure, not our's or jotform's. 

    May I suggest either getting rid of this major inconvenience or add the option to send simple confirmation emails that don't include any of the form's information.

    Hope this gets fixed soon.

  • Profile Image
    JotForm Support

    Answered by KadeJM on September 02, 2016 at 05:06 PM

    To my understanding you seem to be unhappy with the result of this based on your above response in your follow-up reply to this thread over here about the autoresponder not working properly and that you want it to be functional if the you wish even if your form is encrypted.

    Since you're requesting this I'm adding sending your thread here to our developers in addition to the original thread with the same problem and if there's any news about it we'll notify you here as well.