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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Captcha not loading on Internet Explorer but will work on others?

    Asked by ppefern on November 19, 2010 at 03:58 PM

    Here is the address:

    http://www.pacificp.com/contact.htm

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    Answered by ppefern on November 19, 2010 at 05:00 PM

    Am going to have to use the alternate one for now but REALY like the simplicity of the original. Thanks for your time.

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    JotForm Founder

    Answered by aytekin on November 22, 2010 at 09:28 AM

    That's a good solution. Which version of Internet Explorer are you using?

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    Answered by ppefern on November 22, 2010 at 10:41 AM

    We are using 8.

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    Answered by AlamanceNC on December 01, 2010 at 08:34 AM

    We are experiencing the same problem.  IE 7 and 8.

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    Answered by ppefern on December 01, 2010 at 11:01 AM

    Still having the problem. I quess just wait and see if a solution presents itself. I will keep working on this end trying to figure it out. Will post if I come up with something.

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    JotForm Founder

    Answered by aytekin on December 02, 2010 at 06:39 AM

    I looked at the page on IE and it works fine. Can you please send me a URL of a form that has a capthca that does not work on Internet Explorer?

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    Answered by AlamanceNC on December 02, 2010 at 06:57 AM

    The page is here: http://www.alamance-nc.com/index.php?id=4263

    Apparently, the issue is with the way our CMS handles the script tag, which means we could play ping-pong forever over whether it's the CMS's fault for not being more flexible in the way you guys are doing the script tag or whether you guys are at fault for not being more flexible in the way you're putting your script tag out there.  At this point, I'm just going to not use reCAPTCHA.

    Having said that, I don't think the other user and I are using the same CMS, so it may be the way you guys are putting it out there.

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    JotForm Founder

    Answered by aytekin on December 02, 2010 at 08:07 AM

    I like ping-pong. :)

    Yes, your CMS is loading the page with a script. That's causing the timing to be off and browser is tring to run a code that has not been loaded yet. This problem is solved on the regular CAPTCHA code I believe. So, I think the best solution is to not use re-captcha for now.

    Another possible solution is to use the IFrame version of the code. Here is how you can get it. Open your form on the Form Builder:
    1. Open "Setup & Share" tab on toolbar,
    2. Click on "Share Form"
    3. Click on "Advanced Options"
    4. Click on "iFrame Code".

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    Answered by clearbluedigital on August 27, 2013 at 08:13 AM

    This appears to still be an issue. Is a fix coming? I can't get captch to work in IE 6 or 7. I know, I know - why would anyone still be using IE6 or 7? They should be fired from the internet! :) Unfortunately, those people still exist and I need to account for them. Is there anything I can do? I tried the suggested iFrame solution but that didn't help. 

     

    Thanks

    Jon

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    Answered by EliezerN on August 27, 2013 at 10:44 AM

    @Jon

    We will be more than glad to help you with this issue, however, before giving you the proper assistance we would appreciate if you open a separate thread to post your question. In that way we will avoid possible confusions with the original question of this thread.

    Thanks for your comprehension.