What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I erase the used upload space?

    Asked by Christian Glahn on April 16, 2012 at 06:29 AM


    my user name is IAMLearn and I just removed an old form, because it is no longer used and all data is backed up.

    Now I realize that I cannot or did not remove the uploaded data. Is it possible to get clear the used upload space, although I cannot reach these documents anymore. 



  • Profile Image
    JotForm Support

    Answered by liyam on April 16, 2012 at 06:52 AM

    Hello Christian,

    To completely remove the uploaded submissions from the deleted form, please go to the trash tab in your My Forms page, and permanently delete the form there.

    Please let us know if you need further assistance.


  • Profile Image

    Answered by gori-mathew on April 16, 2012 at 06:57 AM


    In addition to my colleague's response above, Please note that,When you manually delete a submission uploaded files for that submission are also deleted.

    To delete a submissions, click on your form on My Forms page, click on "Submissions" button at the top. Then scroll to the bottom of the Submissions page and click on "X" (Delete) icon for a submission.

    Hope this information is helpful.