What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Your notice to upgrade

    Asked by thefutureschannel on September 04, 2016 at 12:38 PM

    Hi Support, 

    We are on your basic free plan. I have a notice from your system that we have exceeded our forms views for the month.

    Since June 22nd, 2016 we have had 22 forms filled in and I just went in the database and have removed them from storage.

    I don't understand how we would have exceeded our form views considering the traffic we are getting.

    Could you kindly explain? Thanks.


    The Futures Channel

    PS: the username for our account is thefutureschannel



  • Profile Image

    Answered by Irshad on September 04, 2016 at 12:58 PM

    I have checked Form views counter of your account and your forms viewed 1293 times. For free users Form views monthly limit is 1,000. 

    Because of that your forms will be disabled, unless you upgrade your account to increase Form views limit of your account. More about different account types and monthly limits, you can find on our Pricing page.  

    You can read a bit more about the addition of form views here:


    The form views is counted only when the actual form is loaded in the browser.

    If you have embedded your form and if webpage where the form is embedded is receiving many hits from people who are not actually filling out the form, we highly recommend placing the form on a separate page of your website, made specifically for people to fill out the form, and linking to it on that homepage / high traffic page instead.

    Hope this will help. Let us know if you need further assistance.