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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to save a user's submission that I edit?

    Asked by jmoersch on November 21, 2010 at 03:08 AM

    One of my users requested that I make a change to an entry on a form he submitted.  I can view the submission, I can click on the "Edit" button, and I can change the entry.  But I see no "save" button.  The changed entry does not appear to auto-save because if I go to another form and then come back to the one I wanted to edit, it still has the original entry.  Help!

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    JotForm Founder

    Answered by aytekin on November 22, 2010 at 09:38 AM

    If you scroll to the bottom you should see a submit button. Do you not see the button at the bottom of the form?

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    Answered by jmoersch on November 22, 2010 at 11:27 PM

    Thanks for the quick reply.  

    No - no submit button visible.  I just checked again using two different browsers (IE and Chrome) in case it was a compatibility issue, and there's no submit button that I can see on either.

    I can send a screen capture via e-mail if you'd like to see what I'm seeing.

     

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    JotForm Founder

    Answered by aytekin on November 23, 2010 at 10:45 AM

    If you can post the URL of the page that would be even better. Thanks.

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    Answered by jmoersch on November 23, 2010 at 10:49 AM

    Will that allow others on this forum to see the page as well?  There's private application information on the page, so I need to be careful.  Thanks.

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    JotForm Founder

    Answered by aytekin on November 24, 2010 at 07:37 AM

    Yes. If it is private email it to us.