What happens when we have more than 500 submissions in account?

  • sprivitor
    Asked on September 5, 2016 at 3:59 AM

    What will happen when the 501st submission comes in?  Will it delete the very 1st and just save the previous 500, or will the site not allow the user to submit the form (crash, error or other?)

  • Ashwin JotForm Support
    Replied on September 5, 2016 at 4:48 AM

    Hello sprivitor,

    Please note that in free account, you can only retain 500 submissions. When you are reaching close to this limit, we send you an warning email. When you reach this limit of 500 submissions, we again send you an email and then we are going to delete the oldest entries first. For example, if you have 501 submissions in your account, we will delete your oldest submission and you will only see 500 submissions in your account.

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!