What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What happens when we have more than 500 submissions in account?

    Asked by sprivitor on September 05, 2016 at 03:59 AM

    What will happen when the 501st submission comes in?  Will it delete the very 1st and just save the previous 500, or will the site not allow the user to submit the form (crash, error or other?)

    500 for site and crash OR
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    JotForm Support

    Answered by ashwin_d on September 05, 2016 at 04:48 AM

    Hello sprivitor,

    Please note that in free account, you can only retain 500 submissions. When you are reaching close to this limit, we send you an warning email. When you reach this limit of 500 submissions, we again send you an email and then we are going to delete the oldest entries first. For example, if you have 501 submissions in your account, we will delete your oldest submission and you will only see 500 submissions in your account.

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!