What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submission emails are not being sent

    Asked by Georgerb on September 05, 2016 at 01:29 PM

    Can you help me with outbound emails.

    Neither the originator or the form filler receive an email on submission.

    Page URL:
    https://form.jotformeu.com/61084515312346

    Emails sent not being sent not being
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    JotForm Support

    Answered by Kiran on September 05, 2016 at 02:07 PM

    I have checked your email address georgeb5@gbuk.com in our bounce list and it is listed there. So you are not receiving emails to this email address. I have now removed it from the bounce list and you should be now able to receive emails without any issue. 

    When I check your JotForm, I notice that there is no auto-responder setup to send an email to the form filled email address. Please add a new auto-responder to your form so that the form information will be sent. Please refer to the guide below that can help you with creating a new auto-responder on your form.

    https://www.jotform.com/help/26-Creating-a-Form-Autoresponder 

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    If the issue still persists, please let us know. We will be happy to assist you further.