- GeorgerbAsked on September 05, 2016 at 01:29 PM
Can you help me with outbound emails.
Neither the originator or the form filler receive an email on submission.
- JotForm SupportKiranAnswered on September 05, 2016 at 02:07 PM
I have checked your email address firstname.lastname@example.org in our bounce list and it is listed there. So you are not receiving emails to this email address. I have now removed it from the bounce list and you should be now able to receive emails without any issue.
When I check your JotForm, I notice that there is no auto-responder setup to send an email to the form filled email address. Please add a new auto-responder to your form so that the form information will be sent. Please refer to the guide below that can help you with creating a new auto-responder on your form.
Also, please check the following guide that can help you with troubleshooting email delivery issues.
If the issue still persists, please let us know. We will be happy to assist you further.