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GeorgerbAsked on September 5, 2016 at 1:29 PM
Can you help me with outbound emails.
Neither the originator or the form filler receive an email on submission.
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Kiran Support Team LeadReplied on September 5, 2016 at 2:07 PM
I have checked your email address georgeb5@gbuk.com in our bounce list and it is listed there. So you are not receiving emails to this email address. I have now removed it from the bounce list and you should be now able to receive emails without any issue.
When I check your JotForm, I notice that there is no auto-responder setup to send an email to the form filled email address. Please add a new auto-responder to your form so that the form information will be sent. Please refer to the guide below that can help you with creating a new auto-responder on your form.
https://www.jotform.com/help/26-Creating-a-Form-Autoresponder
Also, please check the following guide that can help you with troubleshooting email delivery issues.
http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
If the issue still persists, please let us know. We will be happy to assist you further.