What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Edit submission not saving.

    Asked by cekeme on September 05, 2016 at 04:05 PM

    Why it isn't saving the fields, just because I want to edit the submission.!

    Page URL:
    https://form.jotformeu.com/62465593633362

    on edit
  • Profile Image
    JotForm Support

    Answered by Kiran on September 05, 2016 at 06:50 PM

    I am not sure if I understand your query correctly. Do you mean to say that the edit submission is not working after deleting some fields on your form? I have tested the edit submission after deleting a field in my test form and I was able to edit the submission without any issue. 

    Could you try logging into a different browser or a private/incognito window and see if that works? If you are referring to something different, please let us know. We will be happy to assist.

  • Profile Image

    Answered by skuespiller on September 05, 2016 at 06:55 PM

    Sometimes it is deleted like this:

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    JotForm Support

    Answered by Chriistian on September 05, 2016 at 09:57 PM

    Thank you for the clarification. I am currently doing some tests with a cloned version of your form. I will let you know the results once I am done testing. Regards.

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    JotForm Support

    Answered by Chriistian on September 05, 2016 at 10:09 PM

    After further tests, I discovered that the "Hint Example" is affecting the encrypted text areas on your form. This is the reason why the text area appears blank during edit.

    If the text area has a "Hint Example" then the Text Area will  appear empty when editing the submission.

    But after removing the "Hint Example" in the Text Area, I was now able to see the data in the Text Area when editing the submission.

    To resolve the issue on your form, I would suggest removing the Hint Example in the Text Areas of your form.

    Please let us know if you need further assistance.
    Regards.