What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    JotForm Account Settings Not updating?

    Asked by djamradio on November 21, 2010 at 02:54 PM

    I wanted to change my e-mail address , so when I do a auto responce, it will see that e-mail. I go to my account settings and change my e-mail and click update, but nothing happens.

    Why is this happening?

    How do I change my password?

    Thank you.

  • Profile Image
    JotForm Founder

    Answered by aytekin on November 22, 2010 at 10:38 AM

    Form email address and the account email address is changed form different locations.

    To change recipient email address on a form, open your form on the Form Builder and then:
    1. Click on "Setup and Share" tab,
    2. Click on "Email Alerts",
    3. Select "Notification",
    4. Click on "Reply-to and Recipient Settings",
    5. Change "Recipient E-mail" on the lower right side.

    To change your account email address or password, scroll to the bottom of the page on My Forms page and then click on "Account Settings" button.