my email recipient (facebook mail) does not receive jotform submissions, other than TEST SUBMISSIONS only

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    Asked on April 17, 2012 at 02:58 AM

    jotform email recipient which is receives TEST SUBMISSIONS only

    all jotform submissions, however, is reflected on my jotform account as received/submitted


    hope you can help me with this, i am not a techy person :(

    been checking, reading, changing forms for two days now


    thank you and God bless!

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    Answered on April 17, 2012 at 04:21 AM


    We apologise for what this issue has caused you. You can try to change your Sender Name to JotForm, and your Sender-Email to on the notification email setup page and then do a test?

    If this doesn't work please do let us know.