What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    my email recipient (facebook mail) does not receive jotform submissions, other than TEST SUBMISSIONS only

    Asked by graciella on April 17, 2012 at 02:58 AM

    jotform email recipient which is iamgraciella@facebook.com receives TEST SUBMISSIONS only

    all jotform submissions, however, is reflected on my jotform account as received/submitted


    hope you can help me with this, i am not a techy person :(

    been checking, reading, changing forms for two days now


    thank you and God bless!

    Page URL:

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    Answered by gori-mathew on April 17, 2012 at 04:21 AM


    We apologise for what this issue has caused you. You can try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com on the notification email setup page and then do a test?

    If this doesn't work please do let us know.