My Account > Billing: Unable to see invoices when account is back to free

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    dpatekar
    Asked on September 07, 2016 at 05:01 AM

    Hello,

    I had the Bronze subscription for 6 months and now I'm back to free account. Could you please send me the invoice for that 6 months of subscription?

    Invoice should specify company name:

    Grupa Vern d.o.o.
    Zagreb
    Croatia

    Thank you,

    kind regards,

    Drazen Patekar

  • Profile Image
    BJoanna
    Answered on September 07, 2016 at 06:02 AM

    Inside of this guide you can find how to check invoices: 

    https://www.jotform.com/help/329-How-to-Check-Invoices 

    If you are no longer on paid plan instead of Billing select Upgrade option. 

    Hope this will help. Let us know if you need further assistance.

  • Profile Image
    dpatekar
    Answered on September 07, 2016 at 06:07 AM

    Hi, I don't have that option.

    I think that my account has been reset when downgraded. Can you send me these invoices?

  • Profile Image
    Rose
    Answered on September 07, 2016 at 08:53 AM

    In fact, all the invoices should be there if user has paid before even though s/he is in free plan now. 

    I'm escalating this to our dev. team. They will get back  you in a short time. 

    Thank you for your understanding. 

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    paulsimpson
    Answered on September 07, 2016 at 05:41 PM

    Hi

    It seems the subscription you mention was for a different account with the username bipzg.

    You will be able to find all your invoices for the subscription in the billing area for that account

    Regards

    Paul