- dpatekarAsked on September 07, 2016 at 05:01 AM
I had the Bronze subscription for 6 months and now I'm back to free account. Could you please send me the invoice for that 6 months of subscription?
Invoice should specify company name:
Grupa Vern d.o.o.
- JotForm SupportBJoannaAnswered on September 07, 2016 at 06:02 AM
Inside of this guide you can find how to check invoices:
If you are no longer on paid plan instead of Billing select Upgrade option.
Hope this will help. Let us know if you need further assistance.
- dpatekarAnswered on September 07, 2016 at 06:07 AM
Hi, I don't have that option.
I think that my account has been reset when downgraded. Can you send me these invoices?
- JotForm SupportRoseAnswered on September 07, 2016 at 08:53 AM
In fact, all the invoices should be there if user has paid before even though s/he is in free plan now.
I'm escalating this to our dev. team. They will get back you in a short time.
Thank you for your understanding.
- JotForm SupportpaulsimpsonAnswered on September 07, 2016 at 05:41 PM
It seems the subscription you mention was for a different account with the username bipzg.
You will be able to find all your invoices for the subscription in the billing area for that account