What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problem with Encrypted Data

    Asked by acolesJHS on September 07, 2016 at 05:42 AM

    Hiya, 

    I created an encrypted form and can see the data in the Submission Page having uploaded my Key.  However, when I try to download the data, it's still encrypted!  Can someone help me out.

    Thanks

    problem encrypted data thanks and in TRY
  • Profile Image
    JotForm Support

    Answered by beril on September 07, 2016 at 07:26 AM

    I see that you're able to decrypt the data by uploading the key on the form submissions page. However, when he downloads the submissions data to excel, they remain encrypted. Unfortunately, Encrypted forms cannot be exported to PDF, Excel or CSV, since it is mathematically impossible for neither our software nor us to decrypt the submissions without the private key. To correct further, your key is never uploaded anywhere, it is only loaded into your browser for client-side decryption. You may still use Print button to get your paper copy. If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.