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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to edit form

    Asked by nicgrev on September 07, 2016 at 10:29 AM

    Cannot edit my form (triim) when i click on an element expecting to get the editing options in the top right of the element nothing happens. I've tried logging out and back in and I am using chrome.

    unable to edit unable to logging and top click
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    JotForm Support

    Answered by BJoanna on September 07, 2016 at 11:46 AM

    I have logged in to your account and I have tested your form "triim" inside of Form Builder, but I was not able to replicate mentioned issue. When I selected each field inside of your form, field options like properties, wizard, condition and delete field option were shown. I was also able to open properties of each field. I am also using Google Chrome.

    Are you still unable to edit your form? Are you unable to edit all fields or some specific field?

    I saw that you have also cloned that form. Are you able to edit your cloned form? 

    If not please try to use some other browser or try with incognito mode

    Hope this will help. Let us know if you need further assistance.

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    Answered by nicgrev on September 07, 2016 at 12:17 PM

    The problem persists in chrome. Edge browser allows me to edit. I tried incognito. The problem effects all elements, I can add elements and edit them for a short period. The clone was the same.

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    JotForm Support

    Answered by BJoanna on September 07, 2016 at 12:41 PM

    I am still not able to replicate mentioned issue on your form. I am also able to edit my cloned form. Considering that you are able to edit your form in different browser, most likely this issue is related to Google Chrome on your computer. Which version of Google Chrome are you using? Please try to update Google Chrome to latest version. Also if possible test your form on some other computer in Goggle Chrome. If your are unable to replicate same issue on other computer, then mentioned issue is related to Google Chrome on your computer and you can try to clear browser cache to see if that will resolve your issue. 

    As alternative you can use some other browser. 

    Let us know if you need further assistance.