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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not receiving notification emails

    Asked by Klokhuis on September 07, 2016 at 11:42 AM

    Hi I am set up to receive notification emails. There are two email addresses in the list. The first one receives the notification, but I dont. any reason why?

    Thanks

     

    Page URL:
    https://form.jotform.com/61866532618968

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    JotForm Support

    Answered by John_Benson on September 07, 2016 at 12:49 PM

    The email recipient (direct***@klokhuis.com) is in the bounce list. Here's the reason:

    I have remove you from the bounce list. Please check this guide to prevent your email address landing in the bounce list: https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    Also, please try whitelisting our mail servers and domain names, here's a guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Let us know if you need further assistance. Thank you.