- KlokhuisAsked on September 07, 2016 at 11:42 AM
Hi I am set up to receive notification emails. There are two email addresses in the list. The first one receives the notification, but I dont. any reason why?
- JotForm SupportJohn_BensonAnswered on September 07, 2016 at 12:49 PM
The email recipient (firstname.lastname@example.org) is in the bounce list. Here's the reason:
I have remove you from the bounce list. Please check this guide to prevent your email address landing in the bounce list: https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues
Also, please try whitelisting our mail servers and domain names, here's a guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
Let us know if you need further assistance. Thank you.