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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    I am not receiving notification emails

    Asked by Klokhuis on September 07, 2016 at 11:42 AM

    Hi I am set up to receive notification emails. There are two email addresses in the list. The first one receives the notification, but I dont. any reason why?



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    JotForm Support

    Answered by John_Benson on September 07, 2016 at 12:49 PM

    The email recipient (direct***@klokhuis.com) is in the bounce list. Here's the reason:

    I have remove you from the bounce list. Please check this guide to prevent your email address landing in the bounce list: https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    Also, please try whitelisting our mail servers and domain names, here's a guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Let us know if you need further assistance. Thank you.