What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not sending data to Google Spreadsheets

    Asked by navienmarketing on September 07, 2016 at 12:52 PM

    Hello, 

    I have the form hosted on instapage and integrated to receive the data on Google spreadsheets. It was working just fine, then it stopped. The data is going to jotform, but it is not showing up on google spreadsheets. 

     

    I have cleared cache, re-integrated, re-embedded the form. Deleted all the old spreadsheets... Even cloned the form. Please help!!!! 

    Page URL:
    http://www.navienrebates.ca/

    not sending data google spreadsheet submit form not responding
  • Profile Image
    JotForm Support

    Answered by John_Benson on September 07, 2016 at 02:38 PM

    I was able to replicate the issue. I cloned your form and integrate it to Google Spreadsheet. I did a test submission on the cloned form but the form data didn't appear in the Spreadsheet. 

    I have forwarded this issue to our developers so that they can take a look at it. We'll notify you via this thread once it is fixed.

    Thank you for your patience.

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    Answered by Matthew Bachelder  on September 07, 2016 at 02:50 PM

    Experiencing the same issue and now the URL is timing out...

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    Answered by cbcadvisors on September 07, 2016 at 03:54 PM

    I am also having this error. This is the second time in the last 2 months this has happened. Has this been resolved??

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    JotForm Support

    Answered by david on September 07, 2016 at 06:30 PM

    The integration should be working properly once again.  Any new submission will update the sheet with all current submissions.  All new submissions should be forwarded to the appropriate sheet immediately after receiving the submission.