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  • Profile Image

    Kenyan form not mine – is this hacking/spam?

    Asked by elfel on September 07, 2016 at 08:13 PM

    I am worried that my account has been hacked – A form that is not mine has appeared with the name – "Encomende Seu Layout Mom A Kennya". 

     

    At the same time I have received a notice saying that I have run out of space and need to upgrade. Is it this foreign form that is using up my bandwidth/space? I see it has 7 submissions while my form only has one. 

     

    Any help with this will be appreciated. 

     

    Dave

     

     

    Screenshot
    form not mine Submissions name layout My Account
  • Profile Image
    JotForm Support

    Answered by Kevin_G on September 07, 2016 at 11:19 PM

    That form seems created on December 12th, 2013, the last submissions received were on 2013 as well: 

    I think you have reached your available upload space because you have received a submitted file  on your form http://www.jotform.co/form/62058106303849 and you also have some archived forms where some files were uploaded, please take a look to them and make sure to delete the submissions in order to get the files deleted from our servers: 

    Once you delete those submissions where you have received uploaded files you should get free available upload space. 

    Hope this helps.