- elfelAsked on September 07, 2016 at 08:13 PM
I am worried that my account has been hacked – A form that is not mine has appeared with the name – "Encomende Seu Layout Mom A Kennya".
At the same time I have received a notice saying that I have run out of space and need to upgrade. Is it this foreign form that is using up my bandwidth/space? I see it has 7 submissions while my form only has one.
Any help with this will be appreciated.
- JotForm SupportKevin_GAnswered on September 07, 2016 at 11:19 PM
That form seems created on December 12th, 2013, the last submissions received were on 2013 as well:
I think you have reached your available upload space because you have received a submitted file on your form http://www.jotform.co/form/62058106303849 and you also have some archived forms where some files were uploaded, please take a look to them and make sure to delete the submissions in order to get the files deleted from our servers:
Once you delete those submissions where you have received uploaded files you should get free available upload space.
Hope this helps.