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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I can't edit fields on a form?

    Asked by TraitCapture on September 08, 2016 at 04:30 AM

    I changed the ANU logo to be on the right side of the page and now I can't interact with any fields. I can edit text in a form field but you can see from the image that there are no other options. If I add a new field as in image2, I get the edit options for that one but I can't select any other field. I've tried clearing the cache, reloading the form, logging out and then in again, re-editing form. etc. Any ideas?

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    JotForm Support

    Answered by Nik_C on September 08, 2016 at 05:00 AM

    I cloned your form and tested, didn't experience any issues as you can see below:

    So please try to Clone your form and let's see if it works for you.

    Please let us know if the issue persists.

    Thank you!

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    Answered by TraitCapture on October 19, 2016 at 10:15 PM

    I'm running in to this issue again. still same problem and cloning the form does not fix it, the new form has the same problems. as you can see in the image below, I can insert a new field, and that on becomes selected and editable. If I then click on another field, I can change the text but the field is not selected and the settings can't be edited. I'm on win10/Chrome Version 53.0.2785.143 m)



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    Answered by Boris on October 20, 2016 at 06:13 AM

    Thank you for the image, that is indeed an unusual behavior. I see from the top toolbar in your image that the DateTime field is still selected, while you are editing options of a Radio Button field.

    Everything is working fine on my end, in Chrome just as well:

    I've also tested your form on Windows 10, Chrome 53, and it still worked as expected. Here is a short screen recording from the test:

    Please try it on a different browser, as there may be a browser extension (such as adblock) that is preventing our site from working correctly on your instance of Chrome. From what we are seeing, everything is working as expected.

    Please let us know how it goes with a different browser.