SMS Confirmation widget: Error showing when try to send confirmation SMS

  • Profile Image
    Asked on September 08, 2016 at 06:39 AM

    Dear Technical team,


    I have been using the Widget "SMS Confirmation for months now but this is my 2nd times having the same error.


    Appreciate your assistance on this matter

  • Profile Image
    Answered on September 08, 2016 at 08:33 AM

    As my colleague noticed before, the issue seems to be that you have set your SMS Confirmation widget to accept US only numbers, while you are actually using it for collecting international numbers (from Malaysia):

    Please make sure to set up the widget to accept International numbers if you are expecting to collect numbers from outside of the USA.

    If you experience further issues after that, please let us know and we'll be happy to help. Thank you.

  • Profile Image
    Answered on September 08, 2016 at 11:30 AM

    Previously I'm using the format as per screenshot attached.


    And i just try the widget again.


    Still facing the same issue.

  • Profile Image
    Answered on September 08, 2016 at 01:34 PM

    I tested SMS Confirmation widget in my form and I was able to replicate this error. I forwarded this issue to our backend team for further checking. We'll inform you through this thread when we receive an update.

    Thank you for your understanding!

  • Profile Image
    Answered on September 09, 2016 at 02:00 AM

    Thank you for the quick response.

    But I would really appreciate if you solve this issue urgently as all of my user are depending on my form for daily submission.

    User start email it to me regarding the issue.


    Thank you for your help

  • Profile Image
    Answered on September 09, 2016 at 03:36 AM

    We understand the urgency of this matter and we apologize for the inconvenience that this has brought you. I made some tests on the form and I can see that the issue still persits.

    So far our developers are still investigating the issue. For now, we will have to wait for an update from them. We cannot provide you an exact time frame for when this will be fixed, but rest assured we will let you know on this thread once we hear any news from the developers.
    Thank you.

  • Profile Image
    Answered on September 26, 2016 at 11:31 PM


    Could you check if you're still experiencing the issue? 

    The widget should be working fine now. 

  • Profile Image
    Answered on December 25, 2016 at 12:19 AM

    Dear Tech,


    The confirmation widget having a problem again.


    Appreciate your urgent responds.


    Thank you.



  • Profile Image
    Answered on December 25, 2016 at 03:38 AM


    In order to create a new ticket, I moved your question to a new thread ( We'll respond to your concern in a short while.