What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    SMS Confirmation widget: Error showing when try to send confirmation SMS

    Asked by massmarketpartner on September 08, 2016 at 06:39 AM

    Dear Technical team,


    I have been using the Widget "SMS Confirmation for months now but this is my 2nd times having the same error.


    Appreciate your assistance on this matter

    Page URL:

    sms sms confirmation assistance same months
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    JotForm Support

    Answered by Boris on September 08, 2016 at 08:33 AM

    As my colleague noticed before, the issue seems to be that you have set your SMS Confirmation widget to accept US only numbers, while you are actually using it for collecting international numbers (from Malaysia):

    Please make sure to set up the widget to accept International numbers if you are expecting to collect numbers from outside of the USA.

    If you experience further issues after that, please let us know and we'll be happy to help. Thank you.

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    Answered by massmarketpartner on September 08, 2016 at 11:30 AM

    Previously I'm using the format as per screenshot attached.


    And i just try the widget again.


    Still facing the same issue.

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    JotForm Support

    Answered by Nik_C on September 08, 2016 at 01:34 PM

    I tested SMS Confirmation widget in my form and I was able to replicate this error. I forwarded this issue to our backend team for further checking. We'll inform you through this thread when we receive an update.

    Thank you for your understanding!

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    Answered by massmarketpartner on September 09, 2016 at 02:00 AM

    Thank you for the quick response.

    But I would really appreciate if you solve this issue urgently as all of my user are depending on my form for daily submission.

    User start email it to me regarding the issue.


    Thank you for your help

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    JotForm Support

    Answered by Chriistian on September 09, 2016 at 03:36 AM

    We understand the urgency of this matter and we apologize for the inconvenience that this has brought you. I made some tests on the form and I can see that the issue still persits.

    So far our developers are still investigating the issue. For now, we will have to wait for an update from them. We cannot provide you an exact time frame for when this will be fixed, but rest assured we will let you know on this thread once we hear any news from the developers.
    Thank you.

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    JotForm Support

    Answered by TitusNdoka on September 26, 2016 at 11:31 PM


    Could you check if you're still experiencing the issue? 

    The widget should be working fine now.