What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    EU user: Google Sheets integration is not working

    Asked by rduong on September 08, 2016 at 09:26 AM

    hi

    I have some problem with google sheet integration.

    When we tried to submit, the google sheet (drive) didn't update.

    Can u help me to fix that ?

    Thank

     

    https://form.jotformeu.com/62503474350349

    https://form.jotformeu.com/62502436428352

     

    Page URL:
    https://form.jotformeu.com/62503474350349

    eu google google sheets integration not updating
  • Profile Image
    JotForm Support

    Answered by John_Benson on September 08, 2016 at 11:23 AM

    I cloned your form and do a submission test that is integrated in Google Sheets, it is working fine on my end.

    There was a technical issue yesterday on sending data to Google Sheets, but it is fixed immediately. If it's still not working for you, please redo the integration. Just remove it and then add it back again.

    Let us know if that didn't work, so we can investigate it further. We'll wait for you response.

  • Profile Image

    Answered by rduong on September 08, 2016 at 11:32 AM

    No working.

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    JotForm Support

    Answered by John_Benson on September 08, 2016 at 01:07 PM

    Sorry for the inconvenience. I have forwarded this issue to our developers so that they can take a look at it. We'll notify you via this thread once the issue is resolved.

    Thank you for your patience.

     

  • Profile Image
    JotForm Support

    Answered by david on September 08, 2016 at 03:51 PM

    We had several jobs backed up in our queue that were causing new submissions not to be forwarded to Google docs spreadsheets.  This is being cleared and submissions should update properly when any new submissions are received.  There still may be a slight delay but the delay should be gone in the next 10-20 minutes.

  • Profile Image

    Answered by rduong on September 09, 2016 at 04:12 AM

    It's no working for this form https://form.jotformeu.com/62502436428352

    It's good for the other one.

  • Profile Image
    JotForm Support

    Answered by Nik_C on September 09, 2016 at 05:05 AM

    Could you please try to re-integrate your Google Spreadsheet to that form and see if it works for you.

    Do get back to us if the issue persists.

    Thank you!