What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Free Upgrade

    Asked by mbigari on September 08, 2016 at 11:11 AM


    I'm sending this because I'm not happy with the service we've received. See we needed a form builder for our company and at the end of the day would bring a lot of clients to whomever that form builder is. I've submitted a ton of support tickets and it's evident that the issue was on you and not the whitelisting. Even after whitelisting it didn't work, then there were two times this past Monday where your site was down for maintenance and then suddenly everything was working.

    We are going to need to upgrade at some point with you or another service. I've done research and there's other services just like yours that even offer phone support. I'd like something for our troubles to show some empathy for what we've gone through, and a free upgrade!


    Thank You-


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    JotForm Support

    Answered by BDAVID on September 08, 2016 at 12:51 PM

    Please note that you are using a free service already. We have a 30 days money back guarantee policy if a paid user is not happy with our service. So, we will respect your decision if you decide to go with another provider.