What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form information is not sent to Google spreadsheets

    Asked by Sam_Ba on September 08, 2016 at 04:15 PM
    it doesn't send the files to google sheets. 
    google spreadsheet
  • Profile Image
    JotForm Support

    Answered by Kiran on September 08, 2016 at 04:23 PM

    We are sorry for the inconvenience this may have caused. We had a temporary issue with EU servers having some delay in sending the form information to Google spreadsheets. However, the issue is now resolved by our backend team and the form information should be sent to the Google spreadsheets normally.

    Please check and let us know if the issue still persists. We will be happy to take a look again.

    Thank you! 

  • Profile Image

    Answered by sharingthewealth on September 10, 2016 at 07:55 PM

    I'm seeing the same thing the past few days, and am currently dealing with it again.  A good part of my data collection for my business relies on that integration :(

  • Profile Image
    JotForm Support

    Answered by BJoanna on September 11, 2016 at 07:22 AM

    Sorry for inconvenience this may caused you. In past two days we had issues with Google Spreadsheet integration. Data were not sent to Google Spreadsheet or there was a delay. I just made several tests with few of my forms that are integrated with Google Spreadsheet and integration is working correctly on my end at the moment. Are you still experiencing same issue? 

    If the submissions are still not sent to Google Spreadsheet, please try to reintegrate your form and make test submission, to see if new submission is sent to your spreadsheet. 

    If that does not resolve your issue, please let us know and we will report your issue to our developers.