What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    email notifications of form submission

    Asked by macymatarazzo on September 08, 2016 at 04:18 PM

    I am not getting emails when I get a new form, is there an way to turn that back on?

  • Profile Image
    JotForm Support

    Answered by liyam on September 08, 2016 at 06:57 PM

    Hello macymatarazzo,

    It appears that your email server rejected emails from JotForm resulting to your email address landing into the bounce list.

    Here is the reason given by your mail server in blocking emails: Reason(s) : Complain about message from AmazonSES

    I have now removed the email from the bounce list, so there should be attempts to send email alerts again to your email address. But in order to have a better fix on this issue, may I recommend to change your email notification sender address from noreply@jotform.com to noreply@formresponse.com 

    This is due to the bounce back error given by your mail server about AmazonSES which noreply@jotform.com uses. So replacing the sender address as recommended above might fix this issue.

    If you have questions or in need of assistance, please let us know.