What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My form is not showing up in Firefox or IE

    Asked by CGAA on September 08, 2016 at 06:20 PM

    There is am empty container instead of a form in Firefox and IE. URL is https://aoptero.org

    Page URL:

  • Profile Image
    JotForm Support

    Answered by liyam on September 08, 2016 at 09:21 PM


    I checked your page and this is what I found:

    Your form is hidden and it reveals itself if you click the collapse header


    If what you're looking at is the blank space, it's actually an image tag without any image source on your page:

    Feel free to let us know if you have further questions or clarifications.


  • Profile Image

    Answered by CGAA on September 09, 2016 at 10:22 AM

    That is how it appears and how the source shows in Firefox and IE which the problem, but in Chrome it shows the form in both the browser and the source. See image of Chrome view.  


  • Profile Image
    JotForm Support

    Answered by david on September 09, 2016 at 11:32 AM

    The empty container is not the form.  As my colleague stated, it is an empty image tag with rather large dimensions:

    This is not part of the form.  The empty image only shows in Firefox and IE, which is why it appear the form is not showing.  However, if you click on the appropriate section of your page, the form shows in the both IE and Firefox. 

    Removing the empty image tags from your page will remove the blank space.

  • Profile Image

    Answered by CGAA on September 09, 2016 at 01:37 PM

    Maybe I am not making myself clear. In Firefox and IE I am seeing what you are seeing, an img tag. There is no image in the source as uploaded yet there it is in these browsers. However in the same place we are seeing the img  tag in firefox/IE,  Chrome shows the form. see the image provided. Why does it display properly in one browser but not another?


  • Profile Image

    Answered by CGAA on September 09, 2016 at 01:59 PM

    MY bad. Sorry to bother, I now see what you are saying....