What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Authorize.net: Form with a lot of products crashes the browser.

    Asked by ArenusHealth on September 08, 2016 at 06:52 PM

    Hi,

    I have created an order form that includes a payment section, integrated with authorize.net. Every time I try to fill out this form to make sure that it is functioning correctly, it crashes. My other forms that don't have payment/ordering fields don't seem to do this. What could be causing this? I've tried it probably 20+ times and every time it crashes the form. 

    Miriam

    Page URL:
    https://form.jotform.com/62425412057146

    payment form issue with payment order form fill integrated section
  • Profile Image
    JotForm Support

    Answered by Kevin_G on September 08, 2016 at 10:46 PM

    I have checked your form and I can see it crashes my browser, there is a moment where the screen just goes blank and I cannot fill out the form. 

    I have cloned the form and tested it on my end, I can see it sometimes gets freeze and then starts working fine, when I removed the payment integration it seemed to work without this problem. 

    I'm not sure if this is because of the number of products that you have in your form, but I will escalate this thread to our second level, our developers will investigate it and we should be updated via this thread as soon as possible. 

     

  • Profile Image

    Answered by ArenusHealth on September 22, 2016 at 02:46 PM
    Hi I wanted to see if there was any progress with this? I received an email regarding it going to level 2 but nothing further.
    Thank you,
    Miriam Altman, M.S.
    Marketing Director
    Arenus
    (970) 283-2162 | fax (970) 283-2162
    500 North Link Lane
    Fort Collins, CO 80524
    www.arenus.com | www.equilite.com
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on September 22, 2016 at 04:29 PM

    We have not received any updates yet. I have sent a message to our back-end team.

  • Profile Image

    Answered by ArenusHealth on October 27, 2016 at 05:44 PM
    Hi,
    Is there any update on this at all?
    Thank you,
    Miriam Altman, M.S.
    Marketing Director
    Arenus
    (970) 283-2162 | fax (970) 283-2162
    500 North Link Lane
    Fort Collins, CO 80524
    www.arenus.com | www.equilite.com
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on October 27, 2016 at 06:57 PM

    Unfortunately, we have not received updates so far.

    I will ask to the assigned developer about the progress on this issue so we could be updated as soon as possible. 

     

  • Profile Image
    JotForm Support

    Answered by NeilVicente on October 28, 2016 at 08:52 PM

    Hi Miriam,

    We are terribly sorry for the long wait, but we'd like to inform you that this has been fixed. Your form should work properly now.

    If you have any questions, please do not hesitate to contact us again.

    Cheers!