What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is there a way to send email reminders to people who have not completed a response?

    Asked by ubergler on September 08, 2016 at 10:32 PM

    Is there a way to send email reminders to people who have not completed a response when using anonymous surveys?

    (I know some tools can do that in the background without the surveyor being able to trace person to response)

    This is a re-post of a comment on Easily Track Survey Respondents with Online Forms

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    JotForm Support

    Answered by Chriistian on September 09, 2016 at 12:25 AM

    I believe that you can achieve your requirement by first setting up the Save Forms and Continue Later feature of Jotform. This will require the user to add their email address to the form and save the form first. To do so, please follow our guide here: How to Save Forms and Continue Later.

    You can then setup an autoresponder to your form so that an autoresponder will be sent to the user when they save the form. Here's our guide on Creating a Form Autoresponder. You can schedule the autoresponder to be sent at a later date to serve as a reminder to complete the form. Simply follow the steps below:

    1. On the autoresponder wizard, select advanced

    2. Then on the Send Emails Later dropdown, select the amount of days that you want to send the email later.

    If you need further assistance, please let us know.