What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Jotform has stopped sending me notification emails

    Asked by pedalempire on September 09, 2016 at 07:22 AM

    Hi there, for some reason we have stopped getting notifications when someone has filed out our form on our website. They used to fill it out, then we would get an email saying they had filled it out and we carry on the conversation with the customer. Can we get this up and running again?

    Matt

    Page URL:
    https://www.pedalempire.com.au/pages/trade-in

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    JotForm Support

    Answered by John_Benson on September 09, 2016 at 07:50 AM

    I checked your email (info@pedal***ire.com.au) and it is in the bounce list. I went ahead and removed it in the bounce list. 

    You might also need to whitelist our mail servers and IP addresses, here's a guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Also, please check this guide: https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    Let us know if you need any help. Thank you.