- pedalempireAsked on September 09, 2016 at 07:22 AM
Hi there, for some reason we have stopped getting notifications when someone has filed out our form on our website. They used to fill it out, then we would get an email saying they had filled it out and we carry on the conversation with the customer. Can we get this up and running again?
- JotForm SupportJohn_BensonAnswered on September 09, 2016 at 07:50 AM
I checked your email (info@pedal***ire.com.au) and it is in the bounce list. I went ahead and removed it in the bounce list.
You might also need to whitelist our mail servers and IP addresses, here's a guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
Also, please check this guide: https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues
Let us know if you need any help. Thank you.