What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    InfusionSoft: What integration name should I use when setting up a campaign?

    Asked by fivestardestin on September 09, 2016 at 05:54 PM

    Thank you...the only question I have now is, what is JotForm's integration name? Is it still 'jotform', or would it be my Infusionsoft app name? Previously JotForm would give me the integration name as 'jotform'

    Reason I ask is because I'm testing a jotform API call to Infusionsoft, but it's still not coming in to infusionsoft.

    In infusionsoft I have "integration" as 'jotform', and created the API call name and matched it in both the new jotform integration wizard and Infusionsoft, then published the campaign. I put myself in the campaign and filled out the form, but still no luck.

    Any suggestions?

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    JotForm Support

    Answered by Kevin_G on September 09, 2016 at 06:19 PM

    When you are setting up your campaign and add the API you will get the "Integration" field pre-filled with you InsufionSoft app name, you should leave it as it is and provide only the API Call Name which you will use in the JotForm integration wizard: 

    Here is also a guide that will help you with that: Achieving-InfusionSoft-Campaign-Goals-with-JotForm#trigger

    Please give it a try and let us know how it goes. 


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    Answered by fivestardestin on September 12, 2016 at 12:39 PM

    I tried using the app name, and it works!!!! Outstanding job making this integration work again!!

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    JotForm Support

    Answered by Kevin_G on September 12, 2016 at 12:46 PM

    Great, thank you for letting us know that it worked now. 

    Please if there is anything else that we can assist you, do not hesitate to contact us, we will be glad to help you. 

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    Answered by fivestardestin on September 12, 2016 at 01:54 PM

    You've been very helpful in solving an otherwise frustrating matter...frustrating due to the fact we've depended on JotForm so heavily in our business and need it to integrate flawlessly with our other marketing tools. Regaining this capability is huge for us, as I'm sure it will be for others using similar marketing tools. We very much appreciate the work you've done to make it happen.