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    Is there a setting that will affect the formatting of form notifications on mobile?

    Asked by losagaves on September 09, 2016 at 08:04 PM

    Hello,

    I have form notification emails set up, in a very plain style, but the labels I put into the notification template are more descriptive than the labels on my form. The notifications are coming through to my desktop email with the correct formatting that I set-up, but they are coming through to my client's mobile phone with a completely different format, without the descriptive labels that I added, and with some fields out of order. I'll attach screenshots of both versions here. Is there a setting somewhere that could be affecting this? I tried to keep my template very simplistic, with just plain text, bold, and caps, so that it would translate well across devices. Please let me know if I'm missing something, or if you know of a reason that the notifications could be coming through incorrectly to a mobile device.

    Thanks,

    Sonya

    Screenshot
    Mobile Affect on mobile
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    JotForm Support

    Answered by Mike_G on September 09, 2016 at 11:05 PM

    I have checked your form and I see that you only have one email notification set up in it. To my understanding, the email notification is sent to your email address since the recipient email set is not the same as the email address of your client as shown in the screenshot you included in your post, is that correct? May we know how does your client receive the notification? Do you forward it to their email address manually? Also, would it be possible for you to send us a screenshot of the notification not in its correct format and opened in a mobile device? From what I know, the format of the notification should be the same no matter where it was opened and I'm afraid we cannot create a format that would only be for mobile devices.

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    Answered by losagaves on September 12, 2016 at 09:30 PM

    Hello,

    In the screenshot above, the message on the left was sent to my personal email.  At the time it was sent, I had the notification set up to send to both me and the client, for testing purposes. I have since removed my email from the notifications, so that only my client is receiving the notification. So the notifications go directly to my client, at the address currently listed in the form notification.

    That message on the left is the notification in it's correct format. The message on the right side of the screenshot is the notification in the incorrect format, forwarded to me from my client, how it comes through to him. You can see that it is much more difficult to read, with no section titles, and some items out of order.

    I'm not positive if it is coming through strangely because he is reading it on a mobile device, or for another reason, but he mentioned that he reads them on his phone, and I suspected there could be a setting that made them come through strangely formatted. If there is another reason why they could be coming through to him strangely, please do let me know.

    Thanks,

     

    Sonya

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    JotForm Support

    Answered by Chriistian on September 13, 2016 at 01:54 AM

    May I ask what email reader is used by your client? I cloned your form and sent a submission to test the notification. Upon checking the email on gmail for mobile, it looks like the email is displayed in the correct format.

    It might be possible that there is a setting in their email reader that shows the message as plain text only, which means it does not have the proper formatting as seen in my screenshot. 
    I will wait for your response. Regards.

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    Answered by losagaves on September 13, 2016 at 02:59 PM

    I'm not sure what email reader he is using, but I'll see if I can get that info from him. In the meantime, if it is a matter of him using a plain text setting, is there a way that I can make the notifications send in plain text format, so that he will be able to read them without changing his email settings?

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    JotForm Support

    Answered by Jan on September 13, 2016 at 04:40 PM

    It is possible to receive a plain text email notification. However, this option is only available in the old user interface. Here's a guide:

    1. Add a string "&old" in the Form Builder's URL. Here's an example:
    https://www.jotform.com//?formID=51887050198160&old

    2. Now, click the "Emails" button and select the Notification.

    3. In the email editor, click the "Switch to Text Mode" button. After that, click the "Finish" button.

    4. Please open your form and do an actual submission to verify it works or not.

    You can go back to the new user interface by restarting your browser.

    By the way, you can attach a PDF in the email. Maybe your user can just open the attached PDF instead of changing your notification to a plain text format. You can do this in the "Advanced" tab of the email alert.

    Hope that helps. Thank you.