What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to delete email notifier

    Asked by Louisaz on September 09, 2016 at 11:58 PM

    I cannot delete an existing email notifier.  I can change the email address, but the DELETE function does not respond or provide the prompt to confirm the requested deletion.  Yes, I have read the instructions, which are very straightforward.

    Louis

    does not work email work confirm cannot delete OR
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    JotForm Support

    Answered by Nik_C on September 10, 2016 at 02:38 AM

    I cloned your form and tried to delete Notifiers, it worked fine for me:

    Could you please try Clearing your Browser's cache and try to delete Notifier?

    Do get back to us if the issue persists.

    Thank you!

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    Answered by Louisaz on September 10, 2016 at 07:35 AM

    I've cleared my Mozilla Firefox cache and attempted to delete a email notifier.  Negative function.

    It appears that the DELETE function is not working.  The VERIFY page does not appear.  Again, I can ADD email notifications, and edit email notifications, but cannot delete them.

    What do you recommend?

    Thanks,

    Louis

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    Answered by Louisaz on September 10, 2016 at 07:45 AM
    No luck. The DELETE function is not working. When I click on DELETE, the
    confirmation page (with the YES or NO) does not appear.
    Can you access my forms and attempt to delete the 3rd email notification --
    which is a duplicate of the auto response (my email address)?
    Thanks for the detailed reply and great support.
    Louis
    ...
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    Answered by Louisaz on September 10, 2016 at 08:45 AM
    [image: Inline image 1]
    ...
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    Answered by Louisaz on September 10, 2016 at 08:46 AM
    UPDATE
    I tried using two other browsers -- Google Chrome and Pale Moon. *Both
    worked flawlessly.* Therefore, it's a problem with my Mozilla Firefox
    browser. Your program is working perfectly.
    Any suggestions on changing Firefox settings to accommodate Jotform will be
    appreciated.
    Thanks,
    Louis
    ...
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    Answered by Louisaz on September 10, 2016 at 10:45 AM
    I removed Jotform from my Firefox toolbar, went to Joftform login page
    (using Firefox) and went to my forms. It's working now.
    Thanks for your help. We can close this issue. Your programs were not the
    issue -- whatever that was.
    Louis
    ...
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    JotForm Support

    Answered by Jan on September 10, 2016 at 03:01 PM

    Thank you for updating us that the issue is now resolved. Let us know if you need our help. Have a great one!