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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Google sheet integration is not working

    Asked by aslaven on September 10, 2016 at 11:17 AM

    I have a form integrated with google sheets.  The google sheet is located in my drive, but new submissions are not being populated.  I unlinked the integration, trashed the original google sheet, then tried to re establish the integration. Still not working.  

    Page URL:
    https://form.jotform.com/62533159885971

    Screenshot
    google spreadsheet integration
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    JotForm Support

    Answered by Mike on September 10, 2016 at 06:06 PM

    Could you please submit a test form entry to see if the Google Spreadsheet integration is fixed?

    If the issue still persists, please let us know so we will be able to forward a bug report ticket to our developers.

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    Answered by aslaven on September 10, 2016 at 07:45 PM
    The sheet received one additional registration from before, but there is
    quite a bit of time delay. I added another registration, but do not see
    that one in the google sheet yet. Is there a time delay and if so, what is
    the expected delay? Is that normal?
    *"Blessed are the merciful, for they will receive mercy."* (Matthew 5:7*)*
    *Andrea Slaven,M.Ed; M.A Instructional Tech.*
    Associate Director of Faith Formation/Instructional Technologist
    Diocese of Syracuse
    Address: 1 Sherman St.Site #1 New Hartford, NY 13413
    Regional Website: easternecho.org
    Twitter: @easternecho
    Facebook: https://www.facebook.com/SyracuseFaithFormation
    Office: 797-4030 Cell: 269-8534
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    ...
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    JotForm Support

    Answered by BJoanna on September 11, 2016 at 07:06 AM

    There shouldn't be any time delay. Submissions should appear inside of your spreadsheet right away, after your form is submitted. Are you still experiencing same issue? I just made a test with one of my forms and Google Spreadsheet integration is working correctly on my end. 

    I also noticed that you have opened multiple threads regarding same issue. Please note that there is no need to open multiple threads about same issue, because this can only cause confusion. 

    On one of your other thread you mentioned that Google Spreadsheet integration is not working at all. My colleage has escalated that issue to our developers on this thread:

    https://www.jotform.com/answers/929080 

    We will inform you on that thread once this issue is resolved by our developers.