What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My forms are disabled

    Asked by PyrPaws on September 10, 2016 at 08:59 PM

    Hi, when anyone tries to view our forms it is saying they are disabled? They were working fine the first few days after creation, the first day they were created. We rescue dogs and these forms are important for our communication process with potential adopting families. Thank you for your attention.

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    JotForm Support

    Answered by liyam on September 11, 2016 at 07:51 AM

    Hello PyrPaws,

    Thank you for posting your concern.

    I have checked your account and it was automatically suspended. This happens when there is a form in your account which may have some sensitive information such as collection of usernames/passwords, credit card information, etc. The suspension happens when the system's filter detects a form which may have some fields for such purpose. This filter functions like the anti-spam filters on emails.

    However, I did not find anything suspicious with your forms. As such, I'm inclined to believe that this was a false positive. And so, I went ahead and reactivated your account. You should be able to access your forms now.

    If you have other questions, please let us know.

    Thanks for your understanding and we apologize for this inconvenience.


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    Answered by PyrPaws on September 11, 2016 at 10:32 AM

    Thank You so much and mistakes happen so no worries :)