Unable to cancel Premium account

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    jackandjillcolumbus
    Asked on April 18, 2012 at 11:27 AM

    I am trying to cancel the premium account.  When routed to Primus, it asks for user ID / password which must be different from Jotform?  How do I cancel this account and stop billing?  Jotform user ID is jackandjillcolumbus

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    Goldo
    Answered on April 18, 2012 at 01:03 PM

    We have canceled your subscription. Your account will stay Premium until the paid period expires.