What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to cancel Premium account

    Asked by jackandjillcolumbus on April 18, 2012 at 11:27 AM

    I am trying to cancel the premium account.  When routed to Primus, it asks for user ID / password which must be different from Jotform?  How do I cancel this account and stop billing?  Jotform user ID is jackandjillcolumbus

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    JotForm Support

    Answered by Goldo on April 18, 2012 at 01:03 PM

    We have canceled your subscription. Your account will stay Premium until the paid period expires.