Not receiving email notificiations

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    lauraAIAM
    Asked on September 12, 2016 at 12:12 PM

    My forms have stopped emailing me a notification when it is filled out. I've tried to change the settings, but even the test emails are not working. 

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    Kiran
    Answered on September 12, 2016 at 01:20 PM

    I see that your email address in our bounce list since there were several emails were failed to deliver. I have now removed it from the bounce list and you should be now able to receive notifications without any issue.

    Please check now and let us know if you need any further assistance. We will be happy to assist. 

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

     

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Thank you! 

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    lauraAIAM
    Answered on September 12, 2016 at 02:45 PM
    Thank you! Our servers went down for a few days and none of our emails were going through, which is why they were bouncing back.
    Thanks again for your help!
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    Jan
    Answered on September 12, 2016 at 04:55 PM

    Thank you for letting us know that the issue is resolved and the reason why. If you need further assistance, let us know. Have a great one!