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    My Forms page: Last Submission is showing an incorrect date.

    Asked by benrickard on September 13, 2016 at 02:55 AM

    Hi there, I am based in New Zealand and have my timezone configured to Pacific/Auckland. However, submissions are still showing an incorrect timestamp (from the previous day - which I presume is a US time). Please can you confirm and fix?

    Thanks,

    Ben.

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    JotForm Support

    Answered by Chriistian on September 13, 2016 at 03:47 AM

    May I ask if you just recently updated the timestamp to Pacific/Auckland? It could be possible that the previous submissions had the old timestamp recorded, and as such they are not updated to the new timestamp if you just recently changed it.

    I checked your latest submission on this form and I can see that the timestamp is at Tue, Sep 13, 2016 14:27 (2:27 pm). May I ask if this is the indeed time in which you sent the submission? If not, at which exact time did you submit it?

    Can you please send another test submission and provide us with the exact time that you sent it so we can check further? I will be waiting for your response. Thank you.

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    Answered by benrickard on September 13, 2016 at 03:58 AM

    Hi there,

    Thanks for the swift reply. No, my timezone has been Pacific/Auckland for at least 12 months. See the attached/below screenshot for the timestamp I'm referring to. Ie. not the one in each actual record, but the one showing on the homepage listing all forms when you rank your forms by Most Recent Submission. In this screenshot you can see that for the "Builtin Small Project Guarantee" form it shows "Last submission on Sep 12, 2016", however that was done on the 13th in Auckland time.  I'd like this to be correct as it is a quick indicator as to whether I have had new submissions in the last day.  Thanks!  Ben.

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    JotForm Support

    Answered by Chriistian on September 13, 2016 at 05:35 AM

    Thank you for the clarification and the screenshot. I can confirm that the timestamp in the My Forms page shows the last submission for the Builtin Small Project Guarantee form was from Sep. 12, 2016.

    However upon checking the submissions page of that form, the last submission was actually made last Sep. 13, 2016.

    Thank you for reporting the issue to us. I will have to forward this to our backend team for further investigation. We shall let you know on this thread once we have an update on your issue. Regards.