What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can we be sure a thumbnail image will be uploaded with image orders?

    Asked by cwofford on September 13, 2016 at 08:29 AM

    We have some orders that come in with image thumbnails and some without. Is there a way to make sure every upload have a preview thumbnail? Thanks!

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Charlie on September 13, 2016 at 11:08 AM


    I am not sure what part of the form you are referring to thumbnails? When I uploaded an image on your form in one of your file upload fields, it doesn't show up any thumbnails. Here's how it looks like:


    Also, you allow some file types like .zip to be uploaded, those will not have any thumbnails as they are not valid images. 

    If what you would like to do is display the uploaded image on the email notification/autoresponder, then that would work by adding "IMG" on your field tag. However, please note that you might encounter problems if the uploaded file is not a valid image like zip files. 

    Here's what I meant.

    1. In your email notification, you can set "IMG" on your fields, that will display the image in your email body. In this case, my file upload field has a field tag {fileUpload}, I changed it to {IMG:fileUpload}


    2. When I receive the email notification, this is how it looks like:


    3. However, if a user uploaded a zip file, and that field is using the "IMG" tag in your email template, then it will show as a broken image.


    I hope that helps.

  • Profile Image

    Answered by cwofford on September 13, 2016 at 11:45 AM

    Thanks! This is very helpful!
  • Profile Image
    JotForm Support

    Answered by Charlie on September 13, 2016 at 12:36 PM

    You are welcome. Feel free to visit us again here in the forum if you need any help.

    Thank you.