What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I add a payment section in my form?

    Asked by Rorshark on September 13, 2016 at 09:42 AM

    The system insist to tell me that I must cancell the other payment option before to add a new one, but in my form I haven't still insert one of them.

    adding payment payment form payment option payment field bank account
  • Profile Image
    JotForm Support

    Answered by John_Benson on September 13, 2016 at 11:35 AM

    I checked your form and I saw you already have a payment field. Please take note that you can only have 1 payment tool in a single form. Here's a screenshot:

    Please remove it first by clicking the "X" in order to insert a new payment field. 

    Hope that helps. Let us know if you need any assistance. 

  • Profile Image

    Answered by Rorshark on September 20, 2016 at 07:46 AM
    Hi again! Actually with that payment field the subscribers only receive an
    email of confirmation.
    How can I add to that form a method to automatically send a payment to an
    italian bank account?
    Thank you,
    Lorenzo
    2016-09-13 17:34 GMT+02:00 JotForm :
    ...
  • Profile Image
    JotForm Support

    Answered by John_Benson on September 20, 2016 at 09:26 AM

    Hey Lorenzo,

    You need to use one of our payment processors like Authorize.net that accepts credit card payment which will then be posted directly to your bank account. You will need to sign up for their service and pay the corresponding fees.

    Please check this related guide: Mastering-Payment-Form-Integrations-with-JotForm

    If you have any questions, let us know.

    Thank you.