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  • Profile Image

    Errors for required fields are not clearing when using ddslick drop down widget

    Asked by shetani on September 13, 2016 at 02:27 PM

    Hi,

    There seems to be a bug with the Drag & Drop Upload widget.

    When the widget is marked as Required, if I try to go to next page without uploading an image, I get an error - which is OK. But then the error persists even after uploading an image and I can't submit the form.

    I tried cloning a form (linked here), and re-adding the widget, but it didn't fix the issue.

    Cheers,
    Ines

    -----

    EDIT:

    Actually sorry, I just now noticed that the same issue happens with all widgets I have on the form. Please see the live form here: https://form.jotformeu.com/61256542390353

    The same issue (error not clearing up) happens for all widgets: E-mail validator, ddSlick Dropdown and Drag and Drop Upload.

     

    Cheers,
    Ines

    Page URL:
    https://form.jotformeu.com/61256542390353

    Bug Report and upload widget drop
  • Profile Image
    JotForm Support

    Answered by david on September 13, 2016 at 04:20 PM

    I checked your form and indeed, the required field errors were not clearing from widgets:

    The error seems to be caused by the ddslick drop down widget.  I was able to reproduce the issue in a small test form.  When progressing to the next page without the ddslick field filled, the required field error becomes permanent. 

    I will forward this to our developers to have a look.  We will let you know as soon as this is fixed.

  • Profile Image

    Answered by shetani on September 13, 2016 at 04:34 PM

    Hi David,

    Thank you for checking. The issue is actually with all widgets, because I tried on a cloned version with just the Drag & Drop Upload widget on it. See screenshots please.

    E-mail Validator widget:

     

    Drag & Drop Upload widget:

    Same steps to reproduce - leave fields empty, click on Next to trigger the error and then fill out the fields. Error persists.

    Cheers,
    Ines

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    JotForm Support

    Answered by BDAVID on September 13, 2016 at 06:07 PM

    Thanks for the additional info. This has now been reported to our back-end team. Meanwhile, could you please try updating the widgets? 

    1) Select your widget, and click on the wand icon.

    2) Click on the "Update widget" button:

    Let us know if that helps. If not, we will need to wait until our developers fix this issue. You will be updated via this thread.

  • Profile Image

    Answered by shetani on September 13, 2016 at 06:29 PM

    Hi David,

    Thank you for the suggestion. I just tried updating all of them but it didn't fix the problem.

    Cheers,
    Ines

  • Profile Image
    JotForm Support

    Answered by liyam on September 13, 2016 at 09:34 PM

    Thanks for keeping us posted, Ines. As I also can't find any workaround, we'll let the developer assigned on this matter address this issue. Once we have updates, we'll inform you right away.

    Thanks for your patience and we apologize for this inconvenience.

  • Profile Image
    JotForm Support

    Answered by TitusNdoka on September 20, 2016 at 02:41 AM

    Hello,

    we've fixed the bug - You should be able to clear the triggered validation when a value is selected. 

    Please check and let us know. 

    Thanks! 

  • Profile Image

    Answered by shetani on September 20, 2016 at 11:33 AM

    Hi Titus,

    Thank you - I have just checked and can confirm that the issue is resolved for the ddSlick Dropdown widget.

    However, the issue still persists with other two widgets (Drag & Drop Upload widget and E-mail Validation widget).

    Cheers,
    Ines

  • Profile Image
    JotForm Support

    Answered by BDAVID on September 20, 2016 at 12:46 PM

    You are correct, I validated the email, but the required error warning did not go away:

    I cloned your form, and updated the widget, but it did not work. I am updating our widgets team about it. You will be notified via this thread when it gets fixed.

  • Profile Image

    Answered by shetani on September 20, 2016 at 12:58 PM

    Thank you David.

    Also the Drag & Drop Upload widget on page 4, same issue.

    Cheers,
    Ines

  • Profile Image
    JotForm Support

    Answered by BDAVID on September 20, 2016 at 01:17 PM

    I have moved the issue that still persist, in this two widgets, to a separate thread. You will be updated by our widgets team there: https://www.jotform.com/answers/937175