What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Discontinue the auto renewal of monthly pack.

    Asked by CategoryPlanning on September 14, 2016 at 12:57 AM

    Team - 


    I was automatically charged for this months membership without prior intimation. I wish to discontinue the subscription for this month.


    Pls correct this and revert the monthly charges ASAP



  • Profile Image
    JotForm Support

    Answered by Chriistian on September 14, 2016 at 02:35 AM

    I checked your account and it looks like it is currently set to free. You don't have any active subscription on your CategoryPlanning account. Based on the other thread that you posted, my colleague Jim has already issued a refund for the charges that were made this month (Sep 2 and Sep 9). You can view your other thread by following this link: https://www.jotform.com/answers/928070. Thank you.