- AminaAsked on September 14, 2016 at 03:21 AM
Please see attached screenshot. The same is happening on multiple browsers (Chrome, Firefox and Internet Explorer), as well as on mobile (Android). Could you help? It's been this way for two days!Page URL:
- JotForm SupportNik_CAnswered on September 14, 2016 at 04:53 AM
Did you try Clearing your Browser's cache(but It's odd it is happening on different devices) and also please check your Date & Time settings:
Since if the time is wrong it can cause this kind of problem. Also, did you experience this issue in some other websites?
We'll wait for your experience.
- AminaAnswered on September 14, 2016 at 05:46 AMHi,
The time is not wrong? It’s the correct time and date in Manchester, UK where I am based…
Also, the cache has been cleared, but it is not working on a number of different browsers, on a number of different desktop computers and phones.
Just your website unfortunately.
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- JotForm SupportKiranAnswered on September 14, 2016 at 07:31 AM
Since you say that the issue is been for 2 days, I believe something is blocking the JotForm website on your network like firewall or ISP itself. Could you try accessing the website using mobile data and see if you are able to access it properly? If you are able to access the website using the mobile data, you may ask your ISP to whitelist the JotForm website.
Also, please try accessing the JotForm using the URL below and see if that helps.
Let us know how it goes. We will be happy to assist you further.