What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why JotForm's website is not showing properly in browser?

    Asked by Amina  on September 14, 2016 at 03:21 AM

    Please see attached screenshot. The same is happening on multiple browsers (Chrome, Firefox and Internet Explorer), as well as on mobile (Android). Could you help? It's been this way for two days!

    Page URL:
    www.jotform.com

    Screenshot
    Mobile Android attached same
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    JotForm Support

    Answered by Nik_C on September 14, 2016 at 04:53 AM

    Did you try Clearing your Browser's cache(but It's odd it is happening on different devices) and also please check your Date & Time settings:

    Since if the time is wrong it can cause this kind of problem. Also, did you experience this issue in some other websites?

    We'll wait for your experience.

    Thank you!

  • Profile Image

    Answered by Amina  on September 14, 2016 at 05:46 AM
    Hi,
    The time is not wrong? It’s the correct time and date in Manchester, UK where I am based…
    Also, the cache has been cleared, but it is not working on a number of different browsers, on a number of different desktop computers and phones.
    Just your website unfortunately.
    Best Regards,
    Amina Mufti
    The Centre for Enterprise| Marketing & Communications Assistant
    Manchester Metropolitan University ¦ Faculty of Business and Law
    All Saints Campus ¦ Oxford Road ¦ Manchester ¦ M15 6BH
    Enterprising, Knowledgeable, Collaborative
    Putting knowledge to work at www.mmucfe.co.uk
    T +44 (0)161 247 6069
    E a.mufti@mmu.ac.uk
    [LogoERDF_Col_Landscape]
    [Manchester Met is shortlisted in 2 categories at the 2016 THE awards]
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on September 14, 2016 at 07:31 AM

    Since you say that the issue is been for 2 days, I believe something is blocking the JotForm website on your network like firewall or ISP itself. Could you try accessing the website using mobile data and see if you are able to access it properly? If you are able to access the website using the mobile data, you may ask your ISP to whitelist the JotForm website.

    Also, please try accessing the JotForm using the URL below and see if that helps.

    https://www.jotform.com/?noCDN=true

    Let us know how it goes. We will be happy to assist you further.