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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I get the e signature on a form to appear on a PDF?

    Asked by daniellefitz on September 14, 2016 at 09:11 AM

    I was originally using the smooth signature widget on my forms, but had an issue with it working on iPads. Now I've switched all my form to use e-signature, and it's not transferring to the PDF version. I've already looked through the "customize PDF" section, and it doesn't show up there as an option.

    Page URL:
    https://form.jotform.com/61233536836154

    E signature how a how do i
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    JotForm Support

    Answered by Nik_C on September 14, 2016 at 10:49 AM

    I checked your submissions and did one test submission. Signature is not showing. But when I cloned your form and tested it was showing in PDF fine. So could you please try first resetting the setting of the PDF when you go to Customize PDF:

    And then try to submit the form again. If it doesn't work please try Cloning this formhttps://form.jotform.com/62574051671960 and see if that works for you(it is just my clone of your form).

    Do get back to us if the issue persists.

    Thank you!