How do I get the e signature on a form to appear on a PDF?

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    Asked on September 14, 2016 at 09:11 AM

    I was originally using the smooth signature widget on my forms, but had an issue with it working on iPads. Now I've switched all my form to use e-signature, and it's not transferring to the PDF version. I've already looked through the "customize PDF" section, and it doesn't show up there as an option.

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    Answered on September 14, 2016 at 10:49 AM

    I checked your submissions and did one test submission. Signature is not showing. But when I cloned your form and tested it was showing in PDF fine. So could you please try first resetting the setting of the PDF when you go to Customize PDF:

    And then try to submit the form again. If it doesn't work please try Cloning this form and see if that works for you(it is just my clone of your form).

    Do get back to us if the issue persists.

    Thank you!