- daniellefitzAsked on September 14, 2016 at 09:11 AM
I was originally using the smooth signature widget on my forms, but had an issue with it working on iPads. Now I've switched all my form to use e-signature, and it's not transferring to the PDF version. I've already looked through the "customize PDF" section, and it doesn't show up there as an option.Page URL:
- JotForm SupportNik_CAnswered on September 14, 2016 at 10:49 AM
I checked your submissions and did one test submission. Signature is not showing. But when I cloned your form and tested it was showing in PDF fine. So could you please try first resetting the setting of the PDF when you go to Customize PDF:
Do get back to us if the issue persists.