Why I'm not receiving submissions to my email?

  • Profile Image
    movinghelp
    Asked on September 14, 2016 at 10:49 AM

    I have not changed anything on my form recently. 2-3 days ago I stopped receiving emails, but I would log in and see I have new submissions.

     

    One for is here for a quote: www.movinghelpcenter.com

    The other is on the reservation page: Here

     
     
     
  • Profile Image
    Nik_C
    Answered on September 14, 2016 at 12:18 PM

    I checked your email: rome@movinghelpcenter.com and it ended in our Bounce list, the reason is below:

    Reason(s) : Complain about message from AmazonSES

    I removed your email from our Bounce list so you should be able to receive submissions now.

    I would advise you to check this guide on how to prevent further issues. Also, Whitelisting of our domains will help as well.

    Do get back to us if the issue persists.

    Thank you!