What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why I'm not receiving submissions to my email?

    Asked by movinghelp on September 14, 2016 at 10:49 AM

    I have not changed anything on my form recently. 2-3 days ago I stopped receiving emails, but I would log in and see I have new submissions.


    One for is here for a quote: www.movinghelpcenter.com

    The other is on the reservation page: Here

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Nik_C on September 14, 2016 at 12:18 PM

    I checked your email: rome@movinghelpcenter.com and it ended in our Bounce list, the reason is below:

    Reason(s) : Complain about message from AmazonSES

    I removed your email from our Bounce list so you should be able to receive submissions now.

    I would advise you to check this guide on how to prevent further issues. Also, Whitelisting of our domains will help as well.

    Do get back to us if the issue persists.

    Thank you!