What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form stopped showing up on my site

    Asked by AshleyABanks on April 19, 2012 at 09:03 AM

    My forms are not showing up. I was using the secure forms but didn't realize it had a cap. I removed the ssl and I still get the blank space on my page. I would really like to have this resolved and thank you for your time

    I read another thread about the same issue and realized I used all my free secure submissions so I am asking you to please reset my form count to 9 as well so my form can show up online again. This way only one free ssl submission is left but at least I won't have to worry about the form not showing up since I'm going to just not use the ssl anymore. Thank you.

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    Answered by gori-mathew on April 19, 2012 at 09:19 AM

    We apologise for what this issue has caused you. Please note that the quota limits only resets on the first day of next month, this one time  I have reset your SSL submissions to 0 and removed the scheduled disabling of your forms. Please make sure to remove Secure Form embeded in your webpage and change it to regular forms instead.

    If you require SSL on your JotForm forms, you can try the Premium  package also.

    NOTE: We can only do reset this one time. 

    To disable SSL submissions, just change the https:// prefix in the JotForm URL found in your embed code into http:// (without the "s").

    Please let us know if we can be of further assistance. Thank you for using JotForm!

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    Answered by AshleyABanks on April 19, 2012 at 09:28 AM

    Thank you very much for your help and information. You're awesome :)

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    Answered by gori-mathew on April 19, 2012 at 09:35 AM

    Welcome and thanks for using Jotform!