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    "Guest" Account Access

    Asked by ainsworthpta on September 14, 2016 at 06:05 PM

    On 9/13/16 @ 2:07 PM, a "Guest" user modified our "2016 Back to School Form", and made 54 updates to it (completely changed our form) - see attached screenshot of Revision History.  I looked under "Profiles" and then "Users" and see no other accounts set up (the users on our PTA all share the same username/pw and login with the same credentials.  So there are NO users set up on our account.

    Can you please explain to me how a "Guest" was able to get into our Jotform account and make this change?  Is there a security setting I need to lock down?  How do I prevent this from re-occurring?


    Jennifer Hornick

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    JotForm Support

    Answered by Mike_G on September 14, 2016 at 09:18 PM

    Apologies for any inconvenience, however, this happens when an account that was once logged in logged out due to session timeout and was still able to save the form.

    To my understanding, there are others that have an access to your account. It's possible that when someone(logged in) made the 54 changes to the account the session timed out and the account was logged out unknowingly. Upon saving the changes, it will show as "Guest Account" in the revision history since the account was technically logged out.

    I would suggest, that when editing your form or updating it, it is best to check once in a while if you're still logged in properly by going to the "MyForms" page.